Elementor #3066

Login with your email and order number or account information! Follow the steps to initiate your return within 45 days from when your order delivered.

Place your original packing slip or a piece of paper with your order number written on it inside your package.

Return the item(s) using an insured postal carrier to:

O’Divaboutique.com Returns
2812 Hegan Lane
Suite F
Chico, CA 95928
USA

Please ensure all previous shipping labels or information have been removed. We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. O’Divaboutique.com is not responsible for missing, damaged, or packages lost in transit.

Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.

Items sold as sets must be returned with the correct sizes, as sold. If received damaged, shoes will be shipped back and subject to additional shipping costs. If your shoes are returned without a shoe box or with damage to the shoe box, your return may be refused.

Final Sale items cannot be returned, refunded or exchanged. Gift cards cannot be returned or refunded. Jewelry and Sunglasses under $25 are returnable but not exchangeable.

Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.

If you choose to be refunded in O’Divaboutique Online Credit, you will receive an additional $5 in O’Divaboutique Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.

We are unable to provide return labels to customers located outside of the United States. If you are located outside of the United States, you are responsible for return shipping fees.

If Odivaboutique return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender. We recommend obtaining a receipt for all shipments and keeping it for your records.

Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package. Packages received without proper order identification may result in longer than estimated processing times

To make an exchange, simply return your items that did not work out and place a new order for the desired exchange items. Exchanges at O’Divaboutique are simply treated as a return and reorder.

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.

In some cases, your package may be abandoned and no refund will be issued for the refused package.

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs.

Please allow up to 10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.